Thoughts from the gym: Are we serving needs?

A woman I had chatted with last week called today.  I had mentioned I was looking for chia seeds...  We all complained how hard it was to find certain products in this area, where Trader Joes and Whole Foods was hours away.  She called because she had seen them & found them for me yesterday.  Amazing that someone would remember my request and look out.  Do we do that with more dire issues?  In ministry, are we just trying to do stuff, or actually address people's needs?